Frequently Asked Questions

Placing an order is simple:

1. Choose a Design: Browse our extensive range of templates and select the one you like.
2. Personalise It: Use our online designer to customise the template to your liking.
3. Save Your Design: Click the “Save” button to store your progress.
4. Add to Cart: Once you’re happy with your design, add it to your cart.
5. Checkout: Follow the prompts to complete your purchase.

You can find more information on this on our How to Order Page.

We accept payment through Visa, Visa Electron, and MasterCard (both debit and credit cards). You can also pay using Apple Pay and Google Pay. All card payments are processed securely on our website using industry-standard encryption provided by our reputable payment provider.

Yes! During checkout:

1. After selecting your shipping option, look for the “Discount Code” box.
2. Enter your code and click “Apply”.
3. Your total will update to reflect the discount.

Tip: Sign up for our newsletter to receive exclusive discounts and promotions!

First, ensure your payment information is correct, especially your billing address—it must match the address registered with your card. If the problem persists, please contact us at [email protected], and we’ll be happy to help resolve the issue as soon as possible.

Unfortunately, we do not accept PayPal at this time.

We are unable to process payments over the phone. All payments must be made securely through our website.

Absolutely. We use industry-standard encryption provided by our reputable payment provider to ensure your payment details are safe and secure.

If your payment isn’t going through:

1. Check Your Billing Address: Ensure it matches the address registered with your card.
2. Contact Your Card Provider: They may have more information.

If problems persist, please reach out to us at [email protected].

We’re working on introducing gift cards soon! Sign up for our newsletter to stay updated on new features and offerings.

Your receipt will be automatically emailed to you once we have received your payment. This PDF will include a full breakdown of all VAT elements.

It’s simple! Just click the “Sign in” link in the top right-hand corner of the homepage or visit the login page here. If you do not have an account already, you will be guided through the easy sign-up process. You can also browse and start designing your template without having an account, but an account is required to save designs and place orders.

You can access your account from the top right-hand corner of most pages on our website. Simply click the “Sign in” link to get started.

We’ve made saving your design progress as easy as possible:

1. In the designer tool, click the “Save” button at the bottom of the screen.
2. You can save multiple versions of the same design by giving each a unique name.
3. Your saved designs are accessible in the “Works in Progress“ section of your Account area.

You are also automatically prompted to save before moving to checkout.

Yes! You can upload your own design to virtually any product on our website. When you’re in the designer tool, simply use the “Upload Design” feature available from the product galleries. Please ensure that your artwork is print-ready prior to uploading, as we do not manually check artwork before printing.

How do I upload a photo to my design?

It’s easy to upload photos to your design:

1. Click on the photo box in the design module.
2. You will be prompted to choose a photo from your computer, tablet or phone to upload.
3. Upload your chosen photo, then scale and position it to complete the process.

You can even upload a photo to items that haven’t been designed to hold one. Simply click on the “Add Photo” section of the design module and upload your picture.

As a general rule, if your photo looks clear on your computer, phone, or tablet screen, then it should print well. However, please be aware that colours and brightness can differ between your backlit screen and printed material, especially in low-light photos. If you have any concerns, we recommend ordering a printed sample before placing your full run.

Yes, you can! If you need to make changes to your design after completing your purchase:

1. Go to your Account area.
2. Find your order and click “Edit Design”.
3. Make the necessary changes and proceed accordingly.

This feature allows you to make adjustments even after checkout, giving you flexibility and peace of mind.

• Standard Designs: We’ll keep your designs for at least 2 months.
• Rsvp.studio Content: Your RSVP data and design will remain on our system for at least 1.5 years.

Not to worry. Please contact us at [email protected], and we’ll assist you promptly.

Simply click the “I’ve forgotten my password” link next to the login panel and enter your email address. You will be sent an email right away with instructions on how to reset your password.

Yes. In the order area of your Account section, you can see the details of all your previous orders. If you would like to, you can order more from that point.

Yes. Artwork from previous orders will remain in your account for up to 2 months. After that period, old files will be removed from our server. You will be able to reorder previous artwork as long as it’s within 2 months of the original order.

At the bottom of each of our emails, you will see the option to unsubscribe from our newsletter list. Simply click this link to follow the quick unsubscribe process.

No problem at all. Simply contact us at [email protected], and we will close your account within 2-3 working days. You can also delete your account from Account Details section of your Account area. Please note that this process cannot be undone.

We offer several delivery options:

• DPD Next Working Day Service: £5.95 inclusive of VAT.
• Royal Mail Tracked 24®: £3.90 inclusive of VAT (available for lighter orders).
• Royal Mail 1st Class: Free (used exclusively for sample orders).

Delivery charges will be added to your order during the checkout process. For more information, please visit our Shipping & Turnaround page.

Paper Products & Photo Products:

• Standard Turnaround: 3 working days for production and delivery.
• Express Turnaround: 1-2 working days for production and delivery.

Order of Service Programmes:

• 4-Page Order of Service:
  • Standard: 3 working days.
  • Express: 1-2 working days.
• 8, 12, or 16-Page Order of Service:
  • Standard: 4-5 working days.
  • Express: 1-2 working days.

Please note that the print deadline on any given working day is 6 PM.

Please also note that deliveries to Northern Ireland, Scottish Highlands, and UK Islands may take 1-2 days longer in delivery terms.

Yes! You will receive a tracking link in your order confirmation email. This link will let you know how your order is progressing and when it is due to arrive. You can also track your order from our Order Tracking page and from your Account area. All you have to do is enter your order number, and you will be able to see where your order is on its journey through the print house.

Yes. Our express service involves a higher production cost due to the printer we use to deliver the faster turnaround. This is reflected in the price of the express print option. However, both our standard and express services include next working day delivery via courier, and the shipping cost remains the same.

You can choose the express service during the first step of checkout:

1. After finalising your design, proceed to checkout.
2. You’ll see two options: “STANDARD” and “EXPRESS”.
3. Select “EXPRESS” to upgrade your order.

Note: You’ll be prompted to enter your delivery postcode to confirm express delivery availability. Express service is available to most UK mainland addresses, excluding Northern Ireland, the Scottish Highlands, and UK islands.

We do not offer guaranteed delivery on weekends or bank holidays. However, our delivery partners (Royal Mail and DPD) often deliver on Saturdays. If your order is dispatched on a Friday, it may arrive on Saturday, but this cannot be guaranteed.

We currently only deliver to addresses within the United Kingdom.

If a carrier is unable to make a delivery to your given address, the parcel may be returned to our production facility. You may have to pay a new delivery charge in order to have it shipped out again to your address.

We do not operate on bank holidays or weekends, and orders are not dispatched during these times.

You will receive a tracking link in your order confirmation email. If you haven’t received this or if your order is not at the stage you think it should be, please contact us at [email protected], and we’ll look into it for you.

Please contact us at [email protected] as soon as you realise the mistake. We will let you know as soon as possible if it has been possible to change your address.

If you’ve received your order and feel the quality is not what it should be, or if your order was damaged during delivery, please let us know right away by contacting [email protected]. Include a description and basic photos of the issues, and we will resolve or refund any problems as soon as possible.

Please note that because our printed items are bespoke products, we are not able to refund orders where an error was made when adding information or photos. Our Returns and Refund page can be found here, and our Terms and Conditions page here

In the unlikely event that you receive a corrupted design file after making a payment, please contact us at [email protected], and we will rectify the situation. Unfortunately, we cannot issue refunds for templates that have been incorrectly designed by the customer. However, we have now made it much easier to make changes to your design after you have completed checkout. This option is available from your account area.

Yes, you can! If you need to make changes to your digital download or digital invitation after completing your purchase:

1. Go to your Account area.
2. Find your order and click “Edit Design”.
3. Make the necessary changes and download your updated file.

This feature allows you to make adjustments even after checkout, giving you flexibility and peace of mind.

Once we have received and reviewed the description and photos of your faulty items, we will process your refund within 2-3 working days. The full charge of your order will be returned to the card used for payment.

If you are having your order reprinted, we will process it on a 2-3 working day turnaround. Unfortunately, there is no current way of expediting this process.

Please allow 2-3 working days for funds to appear in your account after the refund has been processed.

We rely on you to provide print-ready photos. Unfortunately, we cannot offer refunds if the printed photos match the files you uploaded but you are dissatisfied with the quality. If you have concerns about how a photo might print, we strongly recommend ordering a printed proof before placing your full order.

We produce all of our standard card and paper items using industry-leading HP Indigo digital printing presses. This technology provides an excellent level of colour replication and detail. For more information, please visit our Print Service page.

We offer four premium card stocks:

1. House Stock:
   • Weight: 350gsm
   • Features: Bright white tone, classic uncoated matt finish.
   • Perfect for: Modern wedding invitations, funeral order of service cards, thank you cards, christening invitations, funeral announcements.
2. Premium:
   • Weight: 324gsm
   • Features: Warm off-white tone, subtle refined texture, traditional uncoated finish.
   • Perfect for: Classic wedding invitations, wedding order of service booklets, personalised note card sets, engagement party invitations.
3. Photo Silk Touch:
   • Weight: 400gsm
   • Features: Bright white tone, silky smooth finish with a light sheen, ideal for photo reproduction.
   • Perfect for: Wedding thank you cards with photos, funeral thank you cards, wedding save the dates, engagement invitations, photo-heavy designs.
4. Super Thick:
   • Weight: 650gsm
   • Features: Warm off-white tone, lightly textured matt finish, exceptionally thick for a luxurious feel.
   • Perfect for: Premium wedding invitations, refined christening invitations, luxury change of address announcements, and statement stationery.

All our card stocks are FSC certified and sustainably sourced. You can find more information on our environmental efforts here.

Our product sizes vary depending on the type of item. Here is a breakdown:

• Flat Stationery (e.g., invitations, announcements):
  • A5, A6, 5″ x 7″, 14.8cm x 14.8cm square
• Folded Greeting Cards (e.g., baby thank you cards):
  • A4 folded to A5, A5 folded to A6, 5″ x 7″ folded, 14.8cm x 14.8cm folded
• RSVP Cards:A7
• Wedding Menus:DL (9.9cm x 21cm), A5, 5″ x 7″
• Place Cards:5cm x 5.5cm folded
• Order of Service Booklets:A5
• Wedding Seating Plans:A1, A2
• Personalised Notecards:5″ x 7″
• Personalised Journals:A5
• Photo Posters and Simple Framed Prints:A4, A3, A2, A1, 30cm x 20cm, 40cm x 30cm, 60cm x 40cm, 70cm x 50cm
• Framed and Mounted Photos:30cm x 20cm, 30cm x 30cm, 40cm x 30cm, 60cm x 40cm, 70cm x 50cm
• Printed Stretch Canvas:20cm x 20cm, 30cm x 20cm, 30cm x 30cm, 40cm x 30cm, 60cm x 40cm
• Framed Stretch Canvas:20cm x 20cm, 30cm x 20cm, 40cm x 30cm
• Acrylic Glass Photo Blocks:10cm x 15cm, 20cm x 15cm
• Photo Fridge Magnets:5cm x 5.5cm, 9cm x 9cm, A6, 14.8cm x 14.8cm
• SnapSquare Photo Fridge Magnets:21cm x 21cm (each magnet is 7cm x 7cm), 15cm x 15cm (each magnet is 5cm x 5cm)

Yes, you will. Our House Stock, Premium, and Super Thick card stocks are uncoated, meaning that everything from ballpoint to fountain pens will work beautifully. The Photo Silk Touch card stock has a silky smooth finish but is still suitable for writing with most pens.

Currently, we do not offer foil or embossing finishes. Our focus is on providing high-quality, eco-friendly printing. Our journals and notebooks feature a silk-laminated cover for added durability and a premium feel.

Absolutely—you have the freedom to edit all sides of your template in our designer tool.

Yes—all of our cards, invitations, and order of service booklets support double-sided printing.

We offer premium 150gsm white envelopes with a beautiful uncoated finish and diamond-shaped flaps. These can be added to your order during checkout.

Our download service allows you to design, edit, and personalise your template and simply download it onto your computer. It’s perfect if you have a printer you trust already or would like to print your stationery yourself at home.

Our download-only service starts at just £12.50.

Once you have completed the checkout process, you will be able to download your customised template as a PDF. We will also email a link to your design files. The files are completely print-ready, with a 3mm bleed and a resolution of 300dpi. You will also be given multiple different formats/layouts of your design to ensure that at least one version will work for you and your printer setup.

Your files will remain in your account for a minimum of 2 months. After this time, we will remove them from the server. We aim to keep hold of all designs off-server, so please get in touch if you would like us to send them over.

Yes, you can! If you need to make changes to your digital download or digital invitation after completing your purchase:

1. Go to your Account
2. Find your order and click “Edit Design”.
3. Make the necessary changes and download your updated file.

This feature allows you to make adjustments even after checkout, giving you flexibility and peace of mind.

Our online designer is a user-friendly tool that allows you to personalise templates directly on our website. You can edit text, change fonts, upload photos, and more, all in real-time.

Yes, you can! Our designer allows you to add, remove, and rearrange pages in your order of service booklet. This is particularly useful for multi-page programmes like wedding, christening or funeral order of service booklets.

• Adding Pages: Click the “Add Page”button in the designer.
• Removing Pages: Click on the page you wish to remove and select the “Delete Page”
• Rearranging Pages: Drag and drop pages into your desired order in the page thumbnail view.

Please note that pages are counted as individual sides. For example, an 8-page booklet has 2 physical sheets of paper, printed on both sides and bound together. The front cover is “Page-1” and the back cover is “Page-8” in this instance.