Frequently Asked Questions
Welcome to Utterly Printable’s comprehensive FAQ section. We’ve compiled answers to help you make the most of our printing services, online designer, templates, and products. Whether you’re curious about our offerings, need assistance with your order, or want to understand our terms and conditions, we’re here to help.
If you can’t find what you’re looking for, please don’t hesitate to contact us at [email protected]. We’re always happy to assist you!
Returns and Refunds
What is your returns policy for printed items?
If you’ve received your order and feel the quality is not what it should be, or if your order was damaged during delivery, please let us know right away by contacting [email protected]. Include a description and basic photos of the issues, and we will resolve or refund any problems as soon as possible.
Please note that because our printed items are bespoke products, we are not able to refund orders where an error was made when adding information or photos. Our Returns and Refund page can be found here, and our Terms and Conditions page here
What is your returns policy for download-only items?
In the unlikely event that you receive a corrupted design file after making a payment, please contact us at [email protected], and we will rectify the situation. Unfortunately, we cannot issue refunds for templates that have been incorrectly designed by the customer. However, we have now made it much easier to make changes to your design after you have completed checkout. This option is available from your account area.
Can I make a change to my digital download or digital invitation after checkout?
Yes, you can! If you need to make changes to your digital download or digital invitation after completing your purchase:
- Go to your Account area.
- Find your order and click “Edit Design”.
- Make the necessary changes and download your updated file.
This feature allows you to make adjustments even after checkout, giving you flexibility and peace of mind.
How do I get a refund or replacement for my order?
Once we have received and reviewed the description and photos of your faulty items, we will process your refund within 2-3 working days. The full charge of your order will be returned to the card used for payment.
If you are having your order reprinted, we will process it on a 2-3 working day turnaround. Unfortunately, there is no current way of expediting this process.
How long will my refund take?
Please allow 2-3 working days for funds to appear in your account after the refund has been processed.
Do you offer refunds for issues with the photos I uploaded?
We rely on you to provide print-ready photos. Unfortunately, we cannot offer refunds if the printed photos match the files you uploaded but you are dissatisfied with the quality. If you have concerns about how a photo might print, we strongly recommend ordering a printed proof before placing your full order.
We hope this FAQ section has been helpful. If you have any other questions or need further assistance, please don’t hesitate to reach out to us at [email protected]. We’re always here to make your Utterly Printable experience exceptional!
Seasonal Photo Décor
While browsing our FAQs, explore the Photo Décor Refresh collection to transform your space this season. From framed and mounted photos to sleek acrylic glass photo blocks and canvas prints, these products combine style with personal touches. Perfect for winter updates or a New Year refresh, discover elegant solutions for your walls and shelves.
