Frequently Asked Questions
Welcome to Utterly Printable’s comprehensive FAQ section. We’ve compiled answers to help you make the most of our printing services, online designer, templates, and products. Whether you’re curious about our offerings, need assistance with your order, or want to understand our terms and conditions, we’re here to help.
If you can’t find what you’re looking for, please don’t hesitate to contact us at [email protected]. We’re always happy to assist you!
Products and Services
Please select a category for your query below, and you’ll find the most common questions and answers related to that topic.
Our Print Service
How are your invitations, announcements, and cards printed?
We produce all of our standard card and paper items using industry-leading HP Indigo digital printing presses. This technology provides an excellent level of colour replication and detail. For more information, please visit our Print Service page.
What paper and card stocks do you use?
We offer four premium card stocks:
- House Stock:
- Weight: 350gsm
- Features: Bright white tone, classic uncoated matt finish.
- Perfect for: Modern wedding invitations, funeral order of service cards, thank you cards, christening invitations, funeral announcements.
- Premium:
- Weight: 324gsm
- Features: Warm off-white tone, subtle refined texture, traditional uncoated finish.
- Perfect for: Classic wedding invitations, wedding order of service booklets, personalised note card sets, engagement party invitations.
- Photo Silk Touch:
- Weight: 400gsm
- Features: Bright white tone, silky smooth finish with a light sheen, ideal for photo reproduction.
- Perfect for: Wedding thank you cards with photos, funeral thank you cards, wedding save the dates, engagement invitations, photo-heavy designs.
- Super Thick:
- Weight: 650gsm
- Features: Warm off-white tone, lightly textured matt finish, exceptionally thick for a luxurious feel.
- Perfect for: Premium wedding invitations, refined christening invitations, luxury change of address announcements, and statement stationery.
All our card stocks are FSC certified and sustainably sourced. You can find more information on our environmental efforts here.
What sizes are your different products?
Our product sizes vary depending on the type of item. Here is a breakdown:
- Flat Stationery (e.g., invitations, announcements):
- A5, A6, 5″ x 7″, 14.8cm x 14.8cm square
- Folded Greeting Cards (e.g., baby thank you cards):
- A4 folded to A5, A5 folded to A6, 5″ x 7″ folded, 14.8cm x 14.8cm folded
- RSVP Cards:A7
- Wedding Menus:DL (9.9cm x 21cm), A5, 5″ x 7″
- Place Cards:5cm x 5.5cm folded
- Order of Service Booklets:A5
- Wedding Seating Plans:A1, A2
- Personalised Notecards:5″ x 7″
- Personalised Journals:A5
- Photo Posters and Simple Framed Prints:A4, A3, A2, A1, 30cm x 20cm, 40cm x 30cm, 60cm x 40cm, 70cm x 50cm
- Framed and Mounted Photos:30cm x 20cm, 30cm x 30cm, 40cm x 30cm, 60cm x 40cm, 70cm x 50cm
- Printed Stretch Canvas:20cm x 20cm, 30cm x 20cm, 30cm x 30cm, 40cm x 30cm, 60cm x 40cm
- Framed Stretch Canvas:20cm x 20cm, 30cm x 20cm, 40cm x 30cm
- Acrylic Glass Photo Blocks:10cm x 15cm, 20cm x 15cm
- Photo Fridge Magnets:5cm x 5.5cm, 9cm x 9cm, A6, 14.8cm x 14.8cm
- SnapSquare Photo Fridge Magnets:21cm x 21cm (each magnet is 7cm x 7cm), 15cm x 15cm (each magnet is 5cm x 5cm)
Will I be able to write on my printed item?
Yes, you will. Our House Stock, Premium, and Super Thick card stocks are uncoated, meaning that everything from ballpoint to fountain pens will work beautifully. The Photo Silk Touch card stock has a silky smooth finish but is still suitable for writing with most pens.
Do you offer any specialty finishes like foil or embossing?
Currently, we do not offer foil or embossing finishes. Our focus is on providing high-quality, eco-friendly printing. Our journals and notebooks feature a silk-laminated cover for added durability and a premium feel.
Can I customise the back of my cards or invitations?
Absolutely—you have the freedom to edit all sides of your template in our designer tool.
Do you offer double-sided printing?
Yes—all of our cards, invitations, and order of service booklets support double-sided printing.
What envelopes do you offer?
We offer premium 150gsm white envelopes with a beautiful uncoated finish and diamond-shaped flaps. These can be added to your order during checkout.
Our Download Service
How does the download-only service work?
Our download service allows you to design, edit, and personalise your template and simply download it onto your computer. It’s perfect if you have a printer you trust already or would like to print your stationery yourself at home.
How much does the download-only service cost?
Our download-only service starts at just £12.50.
How will my files be supplied?
Once you have completed the checkout process, you will be able to download your customised template as a PDF. We will also email a link to your design files. The files are completely print-ready, with a 3mm bleed and a resolution of 300dpi. You will also be given multiple different formats/layouts of your design to ensure that at least one version will work for you and your printer setup.
How long will my files remain in my account?
Your files will remain in your account for a minimum of 2 months. After this time, we will remove them from the server. We aim to keep hold of all designs off-server, so please get in touch if you would like us to send them over.
Can I make a change to my digital download or digital invitation after checkout?
Yes, you can! If you need to make changes to your digital download or digital invitation after completing your purchase:
- Go to your Account
- Find your order and click “Edit Design”.
- Make the necessary changes and download your updated file.
This feature allows you to make adjustments even after checkout, giving you flexibility and peace of mind.
Online Designer
How does your online designer work?
Our online designer is a user-friendly tool that allows you to personalise templates directly on our website. You can edit text, change fonts, upload photos, and more, all in real-time.
Can I add or remove pages in my order of service booklet?
Yes, you can! Our designer allows you to add, remove, and rearrange pages in your order of service booklet. This is particularly useful for multi-page programmes like wedding, christening or funeral order of service booklets.
- Adding Pages: Click the “Add Page”button in the designer.
- Removing Pages: Click on the page you wish to remove and select the “Delete Page”
- Rearranging Pages: Drag and drop pages into your desired order in the page thumbnail view.
Please note that pages are counted as individual sides. For example, an 8-page booklet has 2 physical sheets of paper, printed on both sides and bound together. The front cover is “Page-1” and the back cover is “Page-8” in this instance.
How are your order of service booklets bound?
Our multi-page order of service booklets are saddle-stitched, also known as stapled binding. This method involves folding the pages and stapling them along the spine, creating a professional and durable booklet.
How do I upload photos to my design?
You can easily upload photos to any part of your design template:
- Click the “Add Photo”button in the designer.
- Choose the page where you’d like to add the photo.
- Select from multiple photo layouts and templates.
- Upload your photo from your computer or phone.
- Adjust and position the photo as needed.
This feature allows you to personalise your design with your own images, making your stationery truly unique.
Can I add additional text boxes to my design?
Yes, you can! If you’d like to add more text to your design:
- Click the “Add Text”button in the designer.
- Choose between single-column or two-column text boxes.
- Select the page where you’d like to add the text.
- Start typing and customise the font, size, colour, and alignment as desired.
This feature is perfect for adding extra details or personal messages to your templates.
Sample Prints
Can I order a sample of my invitation, card, or order of service?
Yes, you certainly can, and we encourage you to take advantage of our sampling service before placing your full run. It will allow you to make sure that you’re happy with the card stock, design layout, and colours.
How much do you charge for a sample?
- Flat or Folded Cards: £3.49 for a printed sample.
- Multi-page Order of Service: £5 (8 pages) or £7.50 (12 pages).
How will my sample be sent to me?
We will send your sample in an envelope using Royal Mail’s 1st Class service. The cost of postage is included in the prices above.
When will my sample arrive?
We aim to deliver samples within 2-3 working days of ordering.
What should I consider when ordering a sample?
When ordering a printed sample:
- Select the Correct Card Stock: Choose the paper stock you intend to use for your final order.
- Review Design Elements: Check colours, layouts, and any uploaded photos to ensure they meet your expectations.
- Assess the Feel: Hold the sample to experience the weight and texture of the card.
- Proofread Carefully: Use this opportunity to catch any typos or errors before placing your full order.
Note: Samples are not available for all products, such as acrylic glass blocks, seating plans, framed prints, magnets, and some photo gifts.
We hope this FAQ section has been helpful. If you have any other questions or need further assistance, please don’t hesitate to reach out to us at [email protected]. We’re always here to make your Utterly Printable experience exceptional!
Seasonal Photo Décor
While browsing our FAQs, explore the Photo Décor Refresh collection to transform your space this season. From framed and mounted photos to sleek acrylic glass photo blocks and canvas prints, these products combine style with personal touches. Perfect for winter updates or a New Year refresh, discover elegant solutions for your walls and shelves.
We use cookies