Frequently Asked Questions
Welcome to Utterly Printable’s comprehensive FAQ section. We’ve compiled answers to help you make the most of our printing services, online designer, templates, and products. Whether you’re curious about our offerings, need assistance with your order, or want to understand our terms and conditions, we’re here to help.
If you can’t find what you’re looking for, please don’t hesitate to contact us at [email protected]. We’re always happy to assist you!
Ordering and payment
How do I place an order on your website?
Placing an order is simple:
- Choose a Design: Browse our extensive range of templates and select the one you like.
- Personalise It: Use our online designer to customise the template to your liking.
- Save Your Design: Click the “Save” button to store your progress.
- Add to Cart: Once you’re happy with your design, add it to your cart.
- Checkout: Follow the prompts to complete your purchase.
You can find more information on this on our How to Order Page.
How do I pay for my order?
We accept payment through Visa, Visa Electron, and MasterCard (both debit and credit cards). You can also pay using Apple Pay and Google Pay. All card payments are processed securely on our website using industry-standard encryption provided by our reputable payment provider.
Can I apply a discount or promo code?
Yes! During checkout:
- After selecting your shipping option, look for the “Discount Code” box.
- Enter your code and click “Apply”.
- Your total will update to reflect the discount.
Tip: Sign up for our newsletter to receive exclusive discounts and promotions!
Help! I'm having problems paying!
First, ensure your payment information is correct, especially your billing address—it must match the address registered with your card. If the problem persists, please contact us at [email protected], and we’ll be happy to help resolve the issue as soon as possible.
Can I pay using PayPal?
Unfortunately, we do not accept PayPal at this time.
Can I pay for my order over the phone?
We are unable to process payments over the phone. All payments must be made securely through our website.
Is your payment system secure?
Absolutely. We use industry-standard encryption provided by our reputable payment provider to ensure your payment details are safe and secure.
Why is my payment being rejected?
If your payment isn’t going through:
- Check Your Billing Address: Ensure it matches the address registered with your card.
- Contact Your Card Provider: They may have more information.
If problems persist, please reach out to us at [email protected].
Do you offer gift cards?
We’re working on introducing gift cards soon! Sign up for our newsletter to stay updated on new features and offerings.
How do I get a VAT receipt for my order?
Your receipt will be automatically emailed to you once we have received your payment. This PDF will include a full breakdown of all VAT elements.
We hope this FAQ section has been helpful. If you have any other questions or need further assistance, please don’t hesitate to reach out to us at [email protected]. We’re always here to make your Utterly Printable experience exceptional!
Seasonal Photo Décor
While browsing our FAQs, explore the Photo Décor Refresh collection to transform your space this season. From framed and mounted photos to sleek acrylic glass photo blocks and canvas prints, these products combine style with personal touches. Perfect for winter updates or a New Year refresh, discover elegant solutions for your walls and shelves.
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