Frequently Asked Questions

We offer several delivery options:

• DPD Next Working Day Service: £5.95 inclusive of VAT.
• Royal Mail Tracked 24®: £3.90 inclusive of VAT (available for lighter orders).
• Royal Mail 1st Class: Free (used exclusively for sample orders).

Delivery charges will be added to your order during the checkout process. For more information, please visit our Shipping & Turnaround page.

Paper Products & Photo Products:

• Standard Turnaround: 3 working days for production and delivery.
• Express Turnaround: 1-2 working days for production and delivery.

Order of Service Programmes:

• 4-Page Order of Service:
  • Standard: 3 working days.
  • Express: 1-2 working days.
• 8, 12, or 16-Page Order of Service:
  • Standard: 4-5 working days.
  • Express: 1-2 working days.

Please note that the print deadline on any given working day is 6 PM.

Please also note that deliveries to Northern Ireland, Scottish Highlands, and UK Islands may take 1-2 days longer in delivery terms.

Yes! You will receive a tracking link in your order confirmation email. This link will let you know how your order is progressing and when it is due to arrive. You can also track your order from our Order Tracking page and from your Account area. All you have to do is enter your order number, and you will be able to see where your order is on its journey through the print house.

Yes. Our express service involves a higher production cost due to the printer we use to deliver the faster turnaround. This is reflected in the price of the express print option. However, both our standard and express services include next working day delivery via courier, and the shipping cost remains the same.

You can choose the express service during the first step of checkout:

1. After finalising your design, proceed to checkout.
2. You’ll see two options: “STANDARD” and “EXPRESS”.
3. Select “EXPRESS” to upgrade your order.

Note: You’ll be prompted to enter your delivery postcode to confirm express delivery availability. Express service is available to most UK mainland addresses, excluding Northern Ireland, the Scottish Highlands, and UK islands.

We do not offer guaranteed delivery on weekends or bank holidays. However, our delivery partners (Royal Mail and DPD) often deliver on Saturdays. If your order is dispatched on a Friday, it may arrive on Saturday, but this cannot be guaranteed.

We currently only deliver to addresses within the United Kingdom.

If a carrier is unable to make a delivery to your given address, the parcel may be returned to our production facility. You may have to pay a new delivery charge in order to have it shipped out again to your address.

We do not operate on bank holidays or weekends, and orders are not dispatched during these times.

You will receive a tracking link in your order confirmation email. If you haven’t received this or if your order is not at the stage you think it should be, please contact us at [email protected], and we’ll look into it for you.

Please contact us at [email protected] as soon as you realise the mistake. We will let you know as soon as possible if it has been possible to change your address.